Account Deletion Request

1. Which apps this covers

This page explains how to have your account and personal information deleted from any of these Singomedia apps:

• Mzansi Word Connect
• Mzansi Word Search
• Mzansi Word Brain
• Kasijoints
• Kasitaal Puzzles Hub
• TFM Clubzone

2. How to request deletion

Our games do not have a web dashboard, so deletion is handled by email. Send a message to support@singomedia.co.za with:

• the subject line Account Deletion Request;
• the email address associated with your game account (the one you used to sign in, or that your Google Play account is linked to);
• the name of the app, if you use more than one.

That is all we need. We may ask you to confirm the request from the same email address so we do not delete an account on someone else's behalf.

3. What we delete

Once a request is verified, we permanently delete:

• Your game progress, levels, scores and any saved state.
• Your username and display name.
• Your email address and any sign-in identifiers linked to the account.
• Leaderboard entries and multiplayer or social records attached to your account.
• Any in-app preferences and settings we stored for you.

Deletion is permanent. Progress, purchases-in-progress and leaderboard positions cannot be restored afterwards.

4. What we keep, and why

A small amount of information is retained after deletion:

• Purchase records for virtual coins or items — kept for 5 years to satisfy tax, accounting and consumer-protection obligations. These records contain the order identifier, amount and date, not your payment card.
• Aggregated, de-identified statistics that can no longer be linked back to you.
• Records we are required to keep by law, or that are needed to resolve a dispute or prevent fraud.

Retained purchase records are held no longer than the law requires and are not used for marketing or analytics.

5. How long it takes

Requests are processed within 30 days of verification. You will receive a confirmation email once the account and its data have been deleted.

Under POPIA and the GDPR you also have the right to access, correct or object to the processing of your information. Those requests go to the same address and are handled on the same timeline.

6. Uninstalling the app

Uninstalling a game stops it from collecting any further information on that device, but it does not delete the account or its data on our servers. To remove those, send the deletion request described above.

7. Related policies

For the full picture of what we collect and why, see our Privacy Policy. The rules that apply when you use the apps are in our Terms of Service.

8. Contact

Account deletion and data requests: support@singomedia.co.za

Singomedia · Johannesburg, South Africa · singomedia.co.za